Shipping & Delivery
- Total delivery costs are calculated at checkout.
- After purchase, you will receive an email from us confirming your order. Once your item has been shipped, you will receive another email with relevant tracking information, if provided.
- Processing time for an item you purchased is usually 3-5 days. Transit time for the shipping is usually 2-4 days. So it can take 3-10 business days to deliver your product. Please note shipping time frame.
We gladly accept returns
- Contact us within: 7 days of delivery at email@example.com
- The initial shipping cost is none refundable
- Custom orders are not returnable
- The return cost is a buyer's responsibility
- Ship items back within: 14 days of delivery
- Request a cancellation within: 6 hours of purchase
- Please note that returns will be made to location of designers that sell on CHELA. Contact us for instructions where to ship your items.
- You have the right to open the package and check the content but the product must be returned unused. All clothing including must be unworn and unwashed. All original packing and labeling must be intact when returning the goods. If the return conditions are not met, we are forced to charge handling costs or dry cleaning and to reduce the sum of the refund
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for:
- Masks and shields - due to sanitary reasons, all masks and shields are final sale and cannot be returned.
- Custom orders - they are not refundable due to their specific and unique sizing, unless exceptional conditions (wrong size, color or proven defect). This also means that sizes 4XL and above are considered custom made and are nor subject to return, unless they are defective.
Returns and exchange details
- The products must be in their original condition, unused and unwashed, with all security tags attached.
- Exchanges are not accepted, simply place a new order with the chosen item(s)
- With courier or postal services by your choice (tracking is mandatory)
- Returns are usually processed within 10-14 business days.